Every business owner knows that in order to grow the
business, you need to market it. And in order to market a business to its full
potential, it’s critical to know as much as possible about the business’
customer base. Large corporations have huge departments with big budgets to
conduct market research. Small businesses don’t often have that luxury, yet
market research is just as important to a local business as it is to a
nationwide corporation.
So how can you gather data on your customers without having
to carve a huge chunk out of your budget? Here are five simple and inexpensive
ideas that any small business can put in place.
1. Survey Your Customers One of the oldest market research tools is still one of the
best. Survey your customers. You can do it simply by having them answer a few
questions preprinted on a survey card. Keep the cards near the register and ask
every customer if they’d like to take a quick survey. As appreciation for their
time (and as enticement to complete the survey), enter each completed survey
into a drawing for a chance to win a basket of free merchandise (keep the
basket on display so customers can see what they can win) or offer a $50 or
$100 shopping spree.
Use some of today’s new tech tool to make surveys even
easier. Check out Survey Monkey. This online software allows you to create quick web-based
surveys that you can email to your customers. The Basic Plan is free and allows
you to create any number of surveys with a limit of 10 questions per survey and
100 responses per survey. The Pro Plan ($19.95 billed per month) allows an
unlimited number of questions per survey as well as other enhancements such as
branded surveys and downloadable results. The Unlimited Plan ($200 billed
annually) allows unlimited questions and unlimited responses. Do a search for
online survey companies to find other similar resources.
You can also informally survey customers through a feedback
section of your website, a simple e-mail survey, or by browsing through the
comments posted at online review sites such as Yelp or Yahoo Local. Or ask for
feedback on your Facebook page through a simple post or one of the poll
applications.
Some companies are using preprinted messages on their
cash-register receipts that direct customers to a web survey. With this method,
it’s critical that the store clerks point out the survey to every customer.
2. Dig Into the U.S. Census Bureau Website
The Census Bureau website has a wealth of information
available on the demographics of your city, town, county and state. Check out
the Quick Facts section to learn what percentage of people in your area own
their own homes, what the media household income is, how many building permits
were issues, the population growth, etc. This can tell you whether your
community is growing or shrinking. Look especially at neighboring communities
and counties. Perhaps you’ll find that you need to market more in a nearby,
wealthier community.
3. Check With Your County or State Economic Development
Office
Most states and counties have economic development offices
that track information such as the number of new businesses, closing
businesses, retail sales, community demographics, etc. This information might
be more detailed than what is available through the Census Bureau.
Additionally, many economic development offices have personnel, classes or
other sources to help you grow your business as one of their main goals is to
build the economic development in their area.
4. Hire Business School Students to do a School Project
or Internship
Contact your community college or nearby business school and
see if you can offer an internship to their students or work with them on
conducting market research for your company as part of a school project. The
students would welcome the opportunity to do some real-time work (it looks
great on their resume!) and you get a group of professionally trained marketers
to do research at a minimal cost. Most schools will simply ask that you provide
feedback on the students’ work, complete a survey or write up a review.
5. Share Your Database Insights with Other Companies
It’s likely you know other businesses that have a similar
group of customers as yours. Consider swapping the information you’ve collected
on your customers with the other company. If you are a bridal shop, a
stationery shop or florist in your area might have similar customers. Share the
number of transactions per day or the average ticket; this might help you
decide if you need to beef up your customer interaction or suggestive selling
techniques. Or share insights with another shop in a similar community as
yours. You might find that the other shop does a strong business after 5 p.m.,
which might encourage you to try staying open later one or two nights a week.
Gathering market research is all well and good, but if you
don’t do anything with that research, then it is a wasted practice. So before
conducting any research, determine first your goals and objectives. Do you want
to learn more about the economics of neighboring communities to determine where
to place ads? Do you want to find out why and how often customers come into
your store to brainstorm new ways to have them visit more often? Do you want to
find out the reason most customers choose your shop over another (the answer
might not be what you expected) so you can use that information to target more
possible customers?
Conduct the research, take steps to use that research to
improve your business and you’ll be one step closer to success.